02Work history
Where I've been.
Mar 2025 - Present
Gallagher
CURRENT
IT Technical Support Engineer
- Administer identity and access across Microsoft 365, Azure Entra ID, and AWS IAM for the organization's hybrid tenant: identity governance, conditional access policies, SSO configuration, user provisioning, and licensing.
- Perform system diagnostics, troubleshooting, and maintenance across virtualized infrastructure using VMware ESXi, vSphere, and Hyper-V for automated configuration and updates.
- Provision and manage Azure infrastructure as code using Terraform and Ansible, standardizing resource deployment across the hybrid environment.
- Manage cloud-based endpoint compliance through Microsoft Intune, maintaining system integrity and cyber compliance across a scalable endpoint fleet.
- Streamlined onboarding and offboarding workflows across Azure Entra ID, cutting account setup time by 50% and provisioning turnaround by 45%.
Jun 2025 - Aug 2025
Massey Services
Software Engineer Intern
- Developed a C++ application across Windows and Linux environments, optimizing performance-critical code paths to improve application speed; worked with ESP32 embedded hardware.
Dec 2024 - Mar 2025
Kaseya
IT Systems Support Engineer
- Developed and optimized network monitoring solutions using Linux, Python, Bash, SQL, YAML, and JSON, reducing network downtime by 20%.
- Built network automation scripts in Python and Batch, integrating Flask for web automation and Paramiko for device configuration, in a collaborative Agile environment.
- Deployed network infrastructure with Docker for consistent environments and configured real-time monitoring dashboards, boosting operational efficiency by 65%.
Dec 2022 - Dec 2024
Walgreens
Network Support Technician
- Diagnosed Windows and Linux issues and managed network configurations (OSPF, VLANs) across virtualized and containerized environments, reducing downtime by 35%.
- Built custom troubleshooting tools in Python and SQL for firewall rule updates, access control modifications, and VPN configuration; deployed containerized versions via Kubernetes for real-time security compliance.
